Study published: Usability of the Swedish Patient Accessible Electronic Health Record

2022-08-25

A study that has been published in JMIR Human Factors has investigated usability and usefulness of the Swedish patient portal for electronic health records, Journalen. The study aimed to identify usability problems that users of Journalen may have experienced.

Photo of a person using the Swedish Patient Accessible Electronic Health Record
The study investigated the usability and usefulness of the Swedish patient portal for electronic health records. Photo: The authors of the paper. License: CC BY

2 587 users of Journalen answered a survey during the period June to October 2016. The survey included an open question about the system’s usability, which was answered by 186 of the 2 587 users. The answers were analysed using qualitative content analysis, guided by a sociotechnical framework.

The three most frequent problems experienced by the users were related to limited regional access to electronic health record information, structure and navigation within Journalen, and language and understanding.

Here is a link to the full paper ”Usability of the Swedish Accessible Electronic Health Record: Qualitative Survey Study”. It is written by Maria Hägglund and Isabella Scandurra.

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Last modified: 2022-05-25